Shopping Guide

Home Delivery Term and Conditions

In these terms and conditions, the "Company" means Casa Rinaldi and the "Customer" means any person, firm, company or body which places an order with the Company. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

General

    • The Company shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to company's acceptance at its sole discretion and stock availability.

    • The Company shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, the Casa Rinaldi reserves the right to offer alternative product/s to the Customer of similar value and style.

    • Prices charged for purchases on this website occasionally may be different from those charged in our stores.

    • The prices charged are those applicable on the day you order.

    • All orders are subject to confirmation of final availability and the Company reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order, we will notify you by phone or email before delivery.

    • It is illegal to sell alcohol to people under the age of 18. By placing an order with alcohol products, the Customer confirms that he/she is 18 years old or above. The Customer shall ensure that no person shall use his/her login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery or delivery shall be withdrawn and attempted at another time agreed.

      Registration

    • You are required to register before placing any order through this website. During the registration:

      • You must provide us with accurate, complete and up to date registration information;

      • You must safeguard your username and password;

      • You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you;

    • The company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

    • When you place an order through our site, you will be providing us with your personal information.
      We will use your personal
      information to process your order and deliver the products ordered. Implicitly by the consent to use your mail addres for receive commercial information from the company and its partners and for other limited purposes.

    • You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.

      Breakage

    • The Customer is requested to examine the goods immediately up on delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service 2868 1300 at the time of delivery (mon-fri from 9a.m. to 4 p.m. ) or send us an email to info@ilbelpaese.com.hk otherwise we shall have the discretion to refuse your claim after delivery.

      Refund/Replace Policy

    • It is the receiver's responsibility to check the condition of any goods received, at the time of delivery.

    • Refund is applicable to expired products. All other products are applicable for replacement.

    • Refund ammount will be deducted from your next order.

    • In the event that you would like to claim a refund or replace, please call our customer service 2868 1300 within 7 days from the date of delivery.

      Title

    • All risks in the products shall pass to the Customer upon delivery but the Casa Rinaldi shall retain title in the products until full payment has been received.

      Force Majeure

    • The Casa Rinaldi shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Casa Rinaldi.

      Payment Terms:

    • We accept payment by PayPal

    • All product prices listed are in HK dollars

    • Casa Rinaldi may, from time to time set credit limits for individual customers and reserves the right to limit sales including the right to decline sales to any customers.

    • Casa Rinaldi's Discount card, Promotion's card, Fidelity card, Corporate card,
      Platinum car
      d, cannot be used for for online shopping.

    • The Company reserves the right to change the payment terms for any order without prior notice.

      For purchases for which prices are determined by the weight of products,
      The actual cost of your purchase will be charged according to the actual weight of products delivered , will be shown on the receipt when your order is delivered and balanced cash at the time of delivery to the delivery guy.


      Delivery:

    • We offer delivery in single location only

    • "Next working day service delivery" only applies if possible, all order will be delivered within 7 working days from the day of order.

- We will confirm the delivery day with you directly.
-Delivery service is only available in Hong Kong, Kowloon and New Territories ( Tseung Kwan O, Kwai Tsing area, Sai Kung, Shatin and Tsuen wan, Tuen Mun, Tsing Yi, Yuen Long ) and Discovery Bay,
- There is no outlying or overseas delivery
.

    • Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.

    • We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.

    • It is the responsibility of the customer to notify the company immediately of any change to their delivery address or contact phone number.

    • We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.
       

    • It is illegal to sell alcohol to people under the age of 18. By placing an order with alcohol products, the Customer confirms that he/she is 18 years old or above. The Customer shall ensure that no person shall use his/her login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery or delivery shall be withdrawn and attempted at another time agreed.



Disputes
Casa Rinaldi may revise these terms and conditions at any time without prior notice.
If any dispute arises, Casa Rinaldi's determination shall be final.


 

Contact us

If you have any questions about these Sales Terms, please contact us by emailing us at info@ilbelpaese.com.hk
 

 


Delivery Fee:

 

Hong Kong Island

Purchases $500 and above

FREE

Purchases less than $500

HK$100

Kowloon

Purchases $500 and above

FREE

Purchases less than $500

$150

Tseung Kwan O & New Territories South
(Kwai Tsing area, Sai Kung, Shatin & Tsuen Wan)

Purchases $500

Free

Purchases less than $500

$300

Discovery Bay

Purchases $500

FREE

Purchases less than $500

$100.00

New Territories North (Tuen Mun, Tsing Yi, Yuen Long, Tung Chung)

Purchases $500

Free

Purchase less than $500

$350

Outlying Islands

No service